E-commerce
How we sell online
NEXVORAOP operates through online channels. This page sets out how a purchase works from the customer's side: what you see before you order, what happens after, and who to contact.
The essentials
What our e-commerce operation covers
Six things that describe the whole of it. Anything not listed here is not part of how we sell.
Product discovery
Products are listed through our online channels with the details that matter stated up front: what the item is, what is included, and what it costs. If a detail is missing from a listing, ask before ordering and we will confirm it in writing.
Purchasing
Purchases are completed through the checkout of the channel the order is placed on, using the payment methods offered there. Payment is processed by that channel's payment provider — we do not collect or store card details ourselves.
Order processing
Once an order is placed you receive written confirmation of what was ordered and what happens next. If anything about the order changes, we contact you rather than waiting to be asked.
Customer support
Questions about an order, a delivery or a return go to the same contact address as everything else and are answered within two business days. There is no separate support queue.
International access
Customers in different countries can order from us. Whether a particular order can be delivered to a particular location depends on the destination and the item, so ask us first if you are not sure.
Returns and cancellations
Return and cancellation rights are set out in our refund and cancellation policy, along with the timeframes that apply and how to start the process.
Before you order
Things worth checking first
A short list that prevents most of the problems we see.
Confirm delivery to your location. Whether we can deliver a given product to a given country depends on the item and the destination. If it is not stated in the listing, ask us before ordering.
Check the payment methods available to you. The methods offered at checkout are those supported by the channel you are ordering through, and they can vary by country.
Account for local duties and taxes. Cross-border orders may attract import duties, customs charges or local sales tax set by the destination country. Unless stated otherwise in writing, these are the customer’s responsibility.
Read the policies that apply. Our refund and cancellation policy and shipping and delivery policy set out your rights and the timeframes involved.
Contact
A question about a product or an order?
Include the order reference if you have one. Enquiries are answered within two business days.