Privacy Policy

This policy explains how NEXVORAOP handles personal information collected through this website and through the online channels we sell and provide services on. It applies to visitors to the website, people who contact us with an enquiry, and customers who buy products or services from us.

NEXVORAOP is the controller of the personal information described here. Our contact details are on the contact page.

Information you give us. When you submit the contact form we collect your name, email address, the company name you provide if any, the subject of your message and the content of the message itself. When you place an order, we receive the order details and the delivery and contact information needed to fulfil it.

Information collected automatically. Our hosting provider records standard technical information such as IP address, browser type, the pages requested and the time of the request. This is used for security and to keep the site running.

We do not ask for, and do not want to receive, special category information such as health data, and we do not collect payment card details. Payments are processed by the payment provider of the channel you order through.

To respond to enquiries. We use the information in your message to answer it. The basis for this is our legitimate interest in responding to people who contact us, or steps taken at your request before entering a contract.

To fulfil orders and provide services. We use order and contact information to process, deliver and support what you have bought. The basis for this is performance of a contract with you.

To meet legal obligations. We retain transaction records where accounting or tax law requires it. The basis for this is compliance with a legal obligation.

To keep the site secure. We use technical logs to detect and prevent abuse. The basis for this is our legitimate interest in protecting the service.

We share personal information only with the service providers needed to run the business — hosting and website infrastructure, email, the e-commerce and payment platforms we sell through, and delivery providers where a physical product is being sent. These providers act on our instructions and are not permitted to use the information for their own purposes.

We may disclose information where we are required to by law, or where it is necessary to establish, exercise or defend a legal claim.

We do not sell personal information and we do not share it for third-party advertising.

Because we operate online and serve customers in several countries, personal information may be processed in a country other than your own. Where information is transferred across borders, we rely on the safeguards offered by the provider handling it, such as standard contractual clauses or an adequacy decision covering the destination country.

Enquiry correspondence is kept for as long as needed to deal with the enquiry and any follow-up, and then for a limited period in case the matter is raised again.

Order and transaction records are kept for the period required by the accounting and tax rules that apply to us.

Technical logs are kept for a short period and then deleted or overwritten by the provider that generates them.

Depending on where you are located, you may have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to have information deleted, to restrict or object to how we use it, and to receive it in a portable format.

To exercise any of these rights, contact us using the details on the contact page. We will respond within the timeframe required by the law that applies to you. If you believe we have not handled your information properly, you may also complain to the data protection authority in your country.

The website is served over an encrypted connection and access to the systems holding personal information is limited to the people who need it. No system is completely secure, but we take reasonable technical and organisational measures appropriate to the size of our operation and the information involved.

If we change how we handle personal information, we will update this page and change the date shown at the top. Material changes affecting existing customers will be communicated directly where we have a way to reach you.