How it works
Five steps, start to finish
The same process applies whether you are buying a product from us or commissioning a piece of work. Each step says what we do and what you should expect to receive.
Discover
Customers find our services or products through our website and the online channels we sell on. Each listing sets out what is included before anyone commits to anything.
Choose
Customers select the service or product that matches their requirement. If it is not clear which option fits, they can ask us first and we will answer directly.
Purchase
The transaction is completed through the online payment methods available on the channel the order is placed through. Prices and what they cover are stated before checkout.
Delivery or service
Products are fulfilled, and digital services are delivered, according to the terms of the specific offering. We confirm what happens next in writing after an order is placed.
Support
Customers can contact us about an order, a delivery or a piece of work at any point. Enquiries are handled by email and answered within two business days.
Timings
What to expect, and when
Enquiries. We reply to contact form submissions and emails within two business days. If an enquiry needs research before we can answer it properly, we say so in the first reply rather than go quiet.
Quotes. For service work we provide a written scope and price before anything begins. How long that takes depends on the complexity of what you have described.
Orders. Product orders are confirmed in writing after checkout. Delivery timeframes depend on the item and the destination and are set out in the shipping and delivery policy.
Delivery of services. Project timelines are agreed as part of the scope. If something is going to run late, we tell you when we know, not when the deadline passes.
Contact
Ready to start, or still deciding?
Either is fine. Send us the details and we will tell you what the next step looks like.